Policies
Shipping Policy
At Krishival, we are committed to delivering premium quality dry fruits directly to your doorstep, ensuring a seamless and enjoyable shopping experience.
Shipping
- Estimated delivery time: once your order is placed, we strive to process and dispatch it within 24–48 hours. You can expect your package to arrive within 3–7 business days, depending on your location.
- Shipping partners: we collaborate with reliable and trusted delivery partners to ensure your order reaches you in perfect condition.
- Order tracking: upon dispatch, you will receive a tracking link to stay updated on your order's journey. You can also track your order here.
Delivery
- Delivery locations: we deliver across all major cities, towns and rural areas in India.
- Delivery timeframes: for metro cities, delivery is typically completed within 2–5 business days; for remote locations it may take 5–7 business days.
- Contactless delivery: we offer contactless delivery options to minimise physical interaction.
International shipping
Currently, we do not offer international shipping, but we are working towards making our products available globally.
Order modifications and cancellations
If you need to modify or cancel your order, please contact our customer support team within 12 hours of placing the order. Once the order is dispatched, it cannot be cancelled or changed.
FAQs
- Can I change my delivery address after placing an order?
- Yes, you can update your delivery address within 12 hours of placing the order by contacting our support team.
- What if my order is delayed?
- While we ensure timely delivery, there may be occasional delays due to unforeseen circumstances. In such cases, you will be notified immediately.
- How do I track my order?
- After your order is dispatched, you will receive a tracking link via email or SMS. You can also track your order through the order tracking page.
- Do you offer same-day or next-day delivery?
- Currently, we do not. Standard delivery times range from 2–5 business days for metro areas and 5–7 business days for rural locations.
- What should I do if my order arrives damaged?
- If you receive damaged or defective products, please contact our support team within 24 hours of receiving your package, and we will assist you with a replacement or refund.
- Can I schedule a specific delivery date?
- At the moment, we do not offer scheduled deliveries. However, you can track your order and get an estimated delivery date.
- What payment methods do you accept?
- We accept Credit/Debit Cards, Net Banking, UPI and Wallets.
- Do you deliver to all parts of India?
- Yes, we deliver to all major cities, towns and rural areas across India.
- What happens if I miss my delivery?
- Our delivery partner will attempt a redelivery. You can also contact our customer service team to reschedule the delivery.
- Can I return or exchange my order?
- Due to the perishable nature of our products, we do not offer returns or exchanges unless the item is damaged or defective. Please review our Refund Policy for more details.