Policies

Refund & Cancellation Policy

No returns on delivered orders

Our products are food items, so for hygiene and food-safety reasons we do not accept returns or exchanges once an order has been delivered.

Damaged, defective or incorrect items

If your order arrives damaged, tampered with, defective, or with the wrong item, please contact us within 24 hours of delivery at info@krishival.com or +91 91370 78576. Share your order number along with photos of the outer package and the product.

Once we have verified the issue, we will send you a replacement or issue a refund, whichever you prefer. You do not need to send the product back unless we ask you to.

Cancellations

You can cancel or change an order within 12 hours of placing it by contacting our support team, as long as it has not yet been dispatched. Once an order has been dispatched, it cannot be cancelled.

Refunds

Approved refunds are credited to the original payment method. Depending on your bank or payment provider, it may take a few business days for the amount to reflect in your account. We will notify you by email once your refund has been processed.

Questions

For any questions about this policy, write to us at info@krishival.com.